We're here to assist you with any questions or concerns you may have while shopping on our website. Browse through the topics below to find the answers you need.
Q: How do I create an account?
To create an account, click on the “Sign Up” button at the top right corner of the homepage. Enter your email address, create a password, and follow the instructions to complete your registration.
Q: How do I log in to my account?
To log in, click the “Log In” button at the top of the page. Enter your registered email address and password, then click “Sign In.”
Q: I forgot my password. How do I reset it?
On the login page, click on the “Forgot Password?” link. Enter your email address, and we'll send you a link to reset your password.
Q: How do I search for products?
Use the search bar at the top of the page. Enter keywords, product names, or categories, and we'll show you relevant results.
Q: Can I filter search results?
Yes! Once you search for an item, you can filter results by size, color, price, brand, and more using the options on the left side of the search results page.
Q: How do I view product details?
Simply click on any product image or name to view its full details, including size options, material, care instructions, and customer reviews.
Q: How do I add items to my cart?
Browse our collections and click on a product. Choose your desired size and quantity, then click the “Add to Cart” button.
Q: How do I view my shopping cart?
Click on the shopping cart icon in the top right corner of the page to view all the items you’ve added.
Q: How do I remove items from my cart?
In your shopping cart, click the “Remove” button next to the item you want to delete.
Q: How do I checkout?
Once you’re ready to purchase, click on the “Proceed to Checkout” button. You’ll be prompted to enter your shipping information, select a payment method, and review your order before confirming.
Q: What shipping options are available?
We offer various shipping methods, including standard and expedited shipping. During checkout, you can select the shipping option that best suits your needs.
Q: How long will it take for my order to arrive?
Delivery times vary based on your location and the shipping method you choose. Estimated delivery dates will be provided at checkout.
Q: Do you offer international shipping?
Yes, we offer international shipping to select countries. Please refer to the shipping policy for more details on international orders.
Q: What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, etc.), PayPal, and other payment options available at checkout.
Q: Is my payment information secure?
Yes, we use SSL encryption to protect your payment details and ensure a safe transaction.
Q: Can I apply a discount code to my order?
Yes! During checkout, you’ll have the option to enter a discount code. Simply type the code into the “Discount Code” box, and the discount will be applied to your order.
Q: What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, unused, and in original condition with tags attached. Please refer to our Returns page for more details.
Q: How do I initiate a return?
To initiate a return, log in to your account, go to “Order History,” and select the order you wish to return. Follow the instructions to generate a return label.
Q: How long will it take for my refund to be processed?
Once we receive your returned item, refunds are typically processed within 7–10 business days.
Q: How do I know which size to order?
We provide size guides for all clothing and footwear. You can find the size chart on each product page, which will help you choose the perfect fit.
Q: What if I ordered the wrong size?
If you receive an item that doesn’t fit, you can exchange it for the correct size as long as it is within our return policy period.
Q: Are the product colors in the images accurate?
We strive to show accurate images of our products, but colors may vary slightly due to lighting or screen differences.
Q: How can I contact customer support?
If you need assistance, please reach out to us via our Contact Us page, email us at imshopperuser@gmail.com, or call our customer service hotline at +91-9368465315.
Q: What hours is customer support available?
Our customer support team is available Monday to Friday, 9 AM to 6 PM (EST). We respond to inquiries within 24 hours.
Q: Can I change or cancel my order after placing it?
Once your order has been processed, we are unable to change or cancel it. Please contact customer support immediately if you need assistance with your order.
Q: How can I check the status of my order?
After your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the courier’s website.